For international, we are currently shipping to most of the countries. All international customers must be aware of the customs and importation laws of their respective country. Furthermore, all duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments.
Urban Green Distribution is not responsible for any packages that are seized or held by the authorities, or any fees that are required for international duties. In other words, as a customer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. Please contact your local authorities for more rules and regulations in regards to electronic cigarettes and vaping products.
Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility in its original packaging. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.
All products sold are listed in US Dollars and will not be automatically converted into your local currency. Urban Green Distribution is not responsible for any conversion fees associated with international orders.
We currently accept payments through Wire Transfer only from outside of the United States. All payments must be completed before the order is shipped.
Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays. For Priority International shipments, tracking will show movement from our facility to the US international Sort Facility and then once it arrives in your country (If you have not receive any update, please contact your local customs agency). For any other questions, please contact us at firstname.lastname@example.org